Forgevera Labs · support@forgeveralabs.tech · Version 1.0 · Effective 2026-10-14
Forgevera Labs is the public brand of an individual / sole proprietor based in Indonesia (the “Operator”). The Operator is not a PT, CV, or other incorporated entity. Personal identity documents required for official verification are handled privately with payment, banking, tax, or government authorities and are not published here without the Operator’s approval.
This policy covers subscriptions charged for ForgeGuard once billing is enabled.
We will refund: duplicate charges; charges made in error; and charges resulting from a technical billing error on our side.
Because ForgeGuard SaaS access is delivered immediately, fees for a subscription period that has already been delivered are generally non-refundable, except where the law requires otherwise or where section 2 applies.
Email support@forgeveralabs.tech with your account email, the charge date/amount, and the reason. We may ask for the payment provider’s transaction reference.
Approved refunds are issued through the original payment provider. We do not promise instant refunds; timing depends on the provider and your bank.
Nothing in this policy waives mandatory consumer rights you have under the law of your country of residence.
Recurring billing is not yet enabled, so no subscription charges are currently taken.
support@forgeveralabs.tech.
This document is self-authored and provided for transparency; it is not legal advice and has not been reviewed by external counsel.