Refund Policy

Version 1.0 · Effective 2026-09-26

This policy applies to purchases made through our direct sales channels. If you purchased through a marketplace (for example Codester), the marketplace’s refund process applies.

1. Digital goods

Software products are digital goods delivered by download and licensed immediately on delivery. Because of their nature, refunds are limited.

2. When we may issue a refund

• The product was charged more than once for the same order.
• The product could not be delivered and we cannot resolve the delivery issue.
• The product materially fails to match its description and we cannot resolve the issue through support.

3. When we generally do not issue a refund

• You changed your mind after delivery.
• You cannot use the product because of your own environment, or because you have not met the published server requirements.
• Third-party service costs (for example AI provider or payment processor fees) incurred by you.
• Your license was revoked for a breach of the license terms.

4. How to request

Contact hello@forgeveralabs.tech with your order reference and a description of the issue. Please allow reasonable time for us to investigate and, where appropriate, attempt a fix first.

5. Chargebacks

Please contact us before initiating a chargeback so we can help resolve the issue.

This document is self-authored and provided for transparency; it is not legal advice and has not been reviewed by external counsel.