Support Policy

Version 1.0 · Effective 2026-09-26

This policy describes the support we provide for Forgevera products. Support is provided in English.

1. Support channels

Official support is provided through our support portal: https://forgeveralabs.tech/support/tickets/. Please keep your ticket number for follow-ups.

2. What support covers

• Installation and configuration questions for supported server environments.
• License activation and domain transfer assistance.
• Bug reports for the product itself.
• Guidance on documented features.

3. What support does not cover

• Custom development, bespoke integrations, or modifications.
• Third-party services, accounts, or their fees (for example AI providers or payment processors).
• Environments that do not meet the published server requirements.
• Issues caused by unauthorised modifications or by the buyer’s hosting provider.

4. Response

We aim to respond to support requests within a reasonable time during business days. Response times are targets, not guarantees.

5. Buyer responsibilities

• Provide your order or license reference and a clear description of the issue.
• Keep the product within the supported requirements and keep backups.
• Follow the documented installation and update procedures.

6. Updates

Where updates are provided, they are delivered through the channel described in the applicable purchase terms.

This document is self-authored and provided for transparency; it is not legal advice and has not been reviewed by external counsel.